I always strive for 100% satisfaction, and make a special effort to exceed expectations. I also guarantee all my tunings for stability: if you hear something you don’t like within a few weeks after I have worked on your piano, I will fix it for free the next time I am in the area.
Tuning: A full tuning includes everything needed to get a piano in tune and working, which may include a "pitch raise" and/or minor repairs, such as fixing sticky keys, misaligned hammers, and annoying buzzes.
Regulation: Making sure the parts of the piano work together properly. This will improve the feel of the piano, increase control and response, and eliminate problems like double-hitting hammers, non-working dampers, sticking keys, etc.
Repairs: This can involve fixing or replacing anything that is broken or missing, including key ivories, pedals, screws, hammers, strings, keys, action parts, hinges, knobs, etc.
Refurbishment: Includes replacing old worn felt, replacing hinge pins for hammers and action parts, replacing hammers or dampers, installing new keytops, restringing, etc.
Voicing: Modifying a piano's hammers to achieve a better tone (often via softening the felt or reshaping the hammers).